André Pimenta

CEO & Co-Founder at Performetric


Summer is usually associated with holidays, beach, pool, mountains, relaxation and the inevitable heat. In most urban settings, for those that haven’t yet gone on holidays or have returned, the temperature changes can be a real challenge since you change settings quite often with over 10º changes. As you go about your day on a hot summer day and you enter and exit stores, offices, environment temperature changes abruptly and stress your body. On the other hand, family holidays can add with some added stresses such as managing family relations and if so happens young children. This can get...

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Libby Kane wrote in Business Insider a curious article on how 2 seemingly obvious questions can get you the most productive work days: 1- What is most important right now? and What do you feel like doing? Here is how answering these questions can improve your productivity: on the first question, this is dictated by your project managing and task managing system. First, she recommends to list the most important tasks and then introduce a secondary parameter for evaluation of the priority such as Deadlines, people waiting, and when will you see the return on your effort. We would suggest...

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Mental Fatigue commonly known as tiredness isn’t just feeling tired and it doesn’t have to derive from a problem or things going wrong. Often is just the result of “too much”. Too many decisions to make, too much work, too much interruptions, too much demands, too much shifts in attention. All in all, too much going on without time to stop and restore energy. Mental fatigue tends to reveal itself when the volume of tasks, to-dos, and activities surpass our capabilities to comfortably handle what is demanded of us and the stress it generates. Good or bad stress...

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As announced, Performetric is now available to all TalkDesk users through AppConnect. With just one click, it is possible to have access to our mental fatigue management system. In the call center industry, this can be a game changer in workforce management since this is one of the most exhausting and stressful environments there is. Zenconnect, an SME with 30 employees that provide solutions focusing on Cloud Technologies is a good example of how simple is setup Performetric through AppConnect, and how it is possible to bring fatigue management and workforce management without significant complexity. "Thanks to Performetric, we can...

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A recent study developed in Japan by the Keio University of Tokyo showed that Happiness improves productivity. This study highlights 4 factors that are directly correlated to happiness in the workplace: self-realization and growth, connection and gratitude, a sense of optimism, and independence. A recent study developed in Japan by the Keio University of Tokyo showed that Happiness improves productivity. This study highlights 4 factors that are directly correlated to happiness in the workplace: self-realization and growth, connection and gratitude, a sense of optimism, and independence. A stressor factor is a structure still used in many companies in a top-down...

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