"Most corporate performance management systems don’t work today, because they are rooted in models for specializing and continually optimizing discrete work tasks. These models date back more than a century, to Frederick W. Taylor."
Frederick W. Taylor, defended that: 1) all workers were motivated by Money; 2) optimizing and simplifying jobs, productivity would increase; 3) by calculating the time needed for the various elements of a task, he could develop the "best" way to complete that task. Basically, Taylor separates manual from mental work.
"Scientific management in its pure form focuses too much on the mechanics, and fails to value the people side of work, whereby motivation and workplace satisfaction are key elements in an efficient and productive organization."
The Human progress is inevitable. The age of industrial revolution is gone, “the future is already here, (...)William Gibson “, is just not enough to think about optimizing jobs or in establish routine skills. The current information revolution, requires that employers take in consideration: manual skills, mental skills and personality traits.
"Better and cheaper robots will be able to do most of our routine tasks that require little or no creativity. (…) Decades from now, Artificial Intelligence may replace cognitive tasks such as identifying and solving problems. Today, Artificial Intelligence can identify patterns and anomalies in environments and production and notify humans about that information, which may not have been uncovered otherwise. However, human creativity and ingenuity will always be required to find the problems Artificial Intelligence can solve in the first place."
This means that Employers and Human Resources Manager need to rethinking what they are searching in a potential employee, how they will find and test those skills, why they need those skills and specially how they will ensure the right environment to get the best of which individual and how to ensure the continuous individual development according to the needs of the future reality – understanding this overview is a step into the future.
Rethinking performance management systems / plans, according to the new future needs is unavoidable. All of the following topics will encourage a more knowledgeable workforce that’s inspired and motivated:
1) to encourage creative problem finding and solving;
2) to encourage learning through doing;
3) learning computer science as the bedrock for enabling digital literacy;
4) providing employees with the opportunity to pursue learning and training programs to enhance their careers and help them understand new Artificial Intelligence applications benefits;
5) deemphasizing rewarding memorization and routine in favour of curiosity and experimentation;
6) Making life-long learning resources available for employees to enhance skills development.
Those “guidelines” will also help to create the type of employees that become “problem-finders” seeking out the “unknown unknowns,” and begin the work of turning these problems into solutions.
"Researchers such as Dan Pink say that the things which really motivate people to perform well are feelings like autonomy, mastery, and purpose."
Snapping the link between performance management throughout compensation (although counterintuitive) allows companies to worry less about tracking, rating, and their consequences. This way companies start to concern more about building capabilities, inspiring employees to stretch their skills and aptitudes to fell free to focus on doing great work, to develop, and even to make mistakes—without having to worry about the implications of marginal rating differences or on their compensation (that can demotivate employees, cause it’s a major driver of anxiety for the broad majority of employees).
"Ironically, companies like General Electric are using technology to democratize and rehumanize processes that have become mechanistic and bureaucratic", like the major of performance management systems.
Keep in mind: Happy and Engaged Employees are the heart of a great workplace culture and successful organization. As Richard Branson once said: "Take care of your employees and they’ll take care of your business".