call centers

A 2-post collection


Performetric is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including Performetric, a workforce management solution that provides a real-time, adaptive system that monitors and manages mental fatigue in a non-invasive and non-intrusive way. Starting today, Talkdesk admins can integrate Performetric’s capabilities to their contact center with just a...

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The call center is currently one of the most stressful and exhausting working environments, in which scenarios of exhaustion, extreme fatigue or burnout are not uncommon. The agents working in a call center are expected to quickly solve the issues of their customers, while maintaining a friendly disposition. To perform this task, they frequently deal with comprehensive amounts of information and regularly perform monotonous and repetitive tasks. In addition, an agent frequently works at unusual times and with constant changes of schedules. The combination of these factors makes call centers an environment especially prone to fatigue and burnout. In order...

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