In a call-center company the great challenge of supervisors is to keep their employees motivated, satisfied and fulfilled in their functions. One of the tasks that requires a great deal of attention from the supervisors, since the work in the call center is characterized as difficult and can be boring and repetitive, and making the agents develop their best potential becomes a great dilemma to face by managers. Due to the functions performed in this type of position and the lack of recognition that is associated with it, it is not seen as a “real” job by the majority of...
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