Promoting a trust culture is all about caring for the others and be able to empathize and ask the question “How can I help you?”. “It’s about attending to the other, which means paying attention to one another, listening with fascination to each other, understanding what they think their challenge is, empathizing and then taking intelligent and supportive action to help each other.” As we mentioned on our last post “Culture eats strategy for breakfast - If you do not invest time and resources in change management, people and cultural issues will eat all your anticipated synergies for breakfast—...
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