Promoting a trust culture is all about caring for the others and be able to empathize and ask the question “How can I help you?”. “It’s about attending to the other, which means paying attention to one another, listening with fascination to each other, understanding what they think their challenge is, empathizing and then taking intelligent and supportive action to help each other.” As we mentioned on our last post “Culture eats strategy for breakfast - If you do not invest time and resources in change management, people and cultural issues will eat all your anticipated synergies for breakfast—...

In our last post “An introduction to Employee Experience Concept”, we approached a bit about the “Why its an important concept”, “How it is measured” and “What can an organization promote to achieve a good Employee Experience Index”. This methodology is inspired on the design thinking approach were the “notion that empathy for human needs and values is vital to good design”, and where the design thinking process starts with the stage of empathizing, followed by defining, ideating, prototyping, and testing. The idea of Employee Experience Design is to build, organizations in which their change management strategies are centred on...

Occupational or Employee Burnout is a well-known but grossly underserved problem. While many aspects of our lives contribute to burnout, according to many studies, the most prevalent comes from work. In the book, The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It, Dr. Leiter and Dr. Maslach identify six sources of burnout: Work overload stemming from too much work or not enough resources Lack of Control arising from micromanagement, lack of influence, accountability without power Insufficient Reward ranging from lack of acknowledgment to lack of adequate pay Lack of a Supportive Community leading to...