fatigue management

A 12-post collection


People Analytics a sophisticated analyses of big data together with Real-Time monitoring systems is like an omnipresent science that can be a predictive tool to predict and prevent staff behavior, helping to recognize when is time to take a break and avoiding Mental Fatigue, burnout, and other overwork associated problems. “Predictive analytics transcends human perception (...)” (Siegel) The reality in Human Resources management is being rethought. Why? Because Companies want to be able to “Describe ('What happened?'), Diagnostic ('Why did it happen?'), Predict ('What will happen?') or Prescript ('What should happen?')”. Something like an “intelligent platform”, that...

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The “back-to-work blues” don’t qualify as a formal syndrome but are a commonplace with workplace stress a significant source of anxiety and depression in the lives of all. “A senior lecturer at Macquarie University, Barbara Griffin, said research indicated the blues were linked to sadness that pleasurable activities were over, and changes in food, alcohol and sleeping patterns during holidays.” “In the short-term, the effect of holidays does tend to wear off after three weeks to a month,” she said. “The fade-out effects are quicker if we face a lot of work when we get back”. If you happen...

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Libby Kane wrote in Business Insider a curious article on how 2 seemingly obvious questions can get you the most productive work days: 1- What is most important right now? and What do you feel like doing? Here is how answering these questions can improve your productivity: on the first question, this is dictated by your project managing and task managing system. First, she recommends to list the most important tasks and then introduce a secondary parameter for evaluation of the priority such as Deadlines, people waiting, and when will you see the return on your effort. We would suggest...

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A recent study developed in Japan by the Keio University of Tokyo showed that Happiness improves productivity. This study highlights 4 factors that are directly correlated to happiness in the workplace: self-realization and growth, connection and gratitude, a sense of optimism, and independence. A recent study developed in Japan by the Keio University of Tokyo showed that Happiness improves productivity. This study highlights 4 factors that are directly correlated to happiness in the workplace: self-realization and growth, connection and gratitude, a sense of optimism, and independence. A stressor factor is a structure still used in many companies in a top-down...

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Sometimes lines just go dead and there is no productive use of an agent’s time. That is when books, magazines, and homework start to pop up. What is the risk of letting people get these minutes off? If used properly it can be a tool to manage mental fatigue. There are always low activity moments and agents can be waiting a few minutes for a call. Throw you can use the low activity for training, development, and refreshes you do need to be able to foresee them. Call centers range from no, you can’t read to read whatever...

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