performetric

A 8-post collection


As announced, Performetric is now available to all TalkDesk users through AppConnect. With just one click, it is possible to have access to our mental fatigue management system. In the call center industry, this can be a game changer in workforce management since this is one of the most exhausting and stressful environments there is. Zenconnect, an SME with 30 employees that provide solutions focusing on Cloud Technologies is a good example of how simple is setup Performetric through AppConnect, and how it is possible to bring fatigue management and workforce management without significant complexity. "Thanks to Performetric, we can...

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Performetric is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including Performetric, a workforce management solution that provides a real-time, adaptive system that monitors and manages mental fatigue in a non-invasive and non-intrusive way. Starting today, Talkdesk admins can integrate Performetric’s capabilities to their contact center with just a...

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Are you a decision maker, responsible for the well-being of your team, or simply concerned about your colleagues? If so, this is for you! Management is one of the most challenging tasks in an organization, especially when it requires gathering contextualized information, or when there are different sources of information to consider, making it difficult to select the appropriate and relevant ones. For this reason, at Performetric we implemented a set of notifications for the company and team admin, providing notifications in real-time concerning: signs of burnout inside the company; users with extreme levels of fatigue (level 6 or 7)...

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Occupational or Employee Burnout is a well-known but grossly underserved problem. While many aspects of our lives contribute to burnout, according to many studies, the most prevalent comes from work. In the book, The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About It, Dr. Leiter and Dr. Maslach identify six sources of burnout: Work overload stemming from too much work or not enough resources Lack of Control arising from micromanagement, lack of influence, accountability without power Insufficient Reward ranging from lack of acknowledgment to lack of adequate pay Lack of a Supportive Community leading to...

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How fast can I type on my computer? Or what is my accuracy pointing to the screen? and most important....why should I care about that? This is the main goal of Human-Computer interaction (HCI): to improve the interaction between users and computers by making computer interaction mechanisms adapt to the users and the tasks instead of the other way around. Over the long-term, HCI aims to design systems that minimize the barrier between an human's cognitive model of what he/she wants to accomplish and the computer's understanding of the user's task, as well as helping solve real problems...

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