talkdesk

A 3-post collection


Are you/your co-workers/your employees or your team taking enough breaks? Are these breaks token effectively? How to manage the right time to take a break and go to the water cooler? How can managers improve the efficiency of the time chosen for an employee taking a break? A person can’t be 100% productive all day. It’s just not humanly possible. “Concentration is like a muscle, it needs to rest to be able to function, and it shouldn’t be overworked, otherwise it’ll simply burn out and take longer to get back into the swing of...

Read more

As announced, Performetric is now available to all TalkDesk users through AppConnect. With just one click, it is possible to have access to our mental fatigue management system. In the call center industry, this can be a game changer in workforce management since this is one of the most exhausting and stressful environments there is. Zenconnect, an SME with 30 employees that provide solutions focusing on Cloud Technologies is a good example of how simple is setup Performetric through AppConnect, and how it is possible to bring fatigue management and workforce management without significant complexity. "Thanks to Performetric, we can...

Read more

Performetric is proud to announce availability as one of Talkdesk’s launch partners for AppConnect, the first enterprise app store. Talkdesk, the world’s leading cloud-based contact center software announced AppConnect today at Opentalk, their annual thought leadership event in San Francisco. AppConnect is now available for all Talkdesk customers, with an initial offering of more than a dozen apps, including Performetric, a workforce management solution that provides a real-time, adaptive system that monitors and manages mental fatigue in a non-invasive and non-intrusive way. Starting today, Talkdesk admins can integrate Performetric’s capabilities to their contact center with just a...

Read more